Terms and Conditions

Acceptance of Terms

By using our website, you agree to follow these terms and any additional guidelines we provide. We may update these terms occasionally, so please check back when you visit.

We may also send important updates via email. If you no longer wish to receive electronic communications, please contact customer support—but note that discontinuing them means you’ll need to stop using your account.

General Information

All orders placed on www.sanctuspress.com follow Illinois state laws. We’re not responsible for delays caused by things beyond our control, like machinery issues, natural disasters, or government actions.

By placing an order, you accept our terms.

Order Acceptance

We reserve the right to accept or reject any order at any time. Prices may also change, even after an order is placed, though we’ll always strive to be transparent.

Returns & Replacements

Because our products are custom-made, all sales are final once the order is processed or shipped.

If there’s an issue with your order (such as defects, damages, or shortages), you must notify us in writing within three (3) business days of receiving it. We will only replace orders if we determine an error was made on our end.

We cannot accept returns if:

• The approved artwork had a mistake (typo, alignment, missing content, etc).
• The product was misused or mishandled.
• Part of the order was used and the rest is being returned.

Payment & Credit Card Policy

We accept credit cards and checks.

• All check orders are due NET15, meaning your invoice must be paid within 15 days from your order.
• For first-time customers, orders over $300 require pre-payment. Orders will not be sent to production if not paid.
• If your account is overdue, future orders may require prepayment.
• If legal action is necessary to collect unpaid balances, you agree to cover reasonable legal fees.

Shipping & Responsibility

• Shipping terms are F.O.B. (Freight on Board), meaning the buyer is responsible for shipping costs.
• We will arrange shipping for you, but we aren’t responsible for delays, loss, or damages that occur while your order is in transit.

Warranty & Liability

We do our best to provide high-quality products, but we do not offer warranties beyond possible replacements.

We are not responsible for:

• Any financial loss, expenses, or damages related to our products.
• Legal claims involving copyrights, trademarks, privacy violations, or other disputes related to the content of the work we produce.

Cancellations & Refunds

Orders cannot be refunded once they are processed or shipped. If you need to cancel an order, please contact us immediately—but once we begin production, no refunds will be issued.

If you have any questions, feel free to reach out to support@sanctuspress.com! We appreciate your business and are here to help.